At Adventure Gear Shop, we’re committed to getting your outdoor gear to you efficiently and ensuring you’re completely satisfied with your purchase. Whether you’re gearing up for a solo backpacking trip or a family camping adventure, our shipping and returns policies are designed with adventurers in mind.
Shipping Information
Order Processing
We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two shipping methods to meet your adventure timeline:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipping
- Available for all orders
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipping
- Available for orders shipping to most destinations (excluding some Asian and remote regions)
Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.
Returns & Exchanges
We want you to love your gear as much as we love the outdoors. If something isn’t quite right, our hassle-free return policy makes it easy to exchange or return items.
Return Policy Details
- Return Window: 15 days from receipt of order
- Condition: Items must be unused and in original condition with all tags and packaging intact
- Proof of Purchase: Required for all returns
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on:
- Down sleeping bags (due to special filling requirements)
- Footprints (custom-cut for specific tent models)
- Personalized or custom-ordered equipment
How to Return an Item
Follow these simple steps to initiate a return or exchange:
Step 1: Contact Customer Service
Email us at [email protected] with the following information:
- Subject: Return/Exchange Request – Order #[Your Order Number]
- Product Name
- Reason for Return/Exchange
- Preferred Resolution (Refund/Exchange)
Step 2: Wait for Approval
Our team will respond within 1-2 business days with:
- Return authorization (if approved)
- Return shipping instructions
- Exchange options (if applicable)
Step 3: Ship Your Return
Once approved:
- Pack the item securely in its original packaging with all tags and accessories
- Ship to our warehouse at: Adventure Gear Shop Returns
850 Johnny Lane
Milwaukee, US 53202
Refund Process
Once we receive and inspect your return:
- Processing Time: 3-5 business days after receipt
- Refund Method: Original payment method
- Timeline:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost for the replacement item.
Damaged or Defective Items
If your gear arrives damaged or defective:
- Contact us immediately with photos of the damage
- We’ll arrange a free return label
- Receive priority processing for replacement or refund
Our Adventure Promise
We stand behind our products with the same confidence we have in our outdoor equipment. If your gear doesn’t meet your expectations, we’ll work with you to find the perfect solution for your adventure needs. For any questions about our shipping or return policies, contact our customer service team at [email protected].
Happy trails from the Adventure Gear Shop team!