Term and Conditions

1. Our Adventure Community

Adventure Gear Shop caters to outdoor enthusiasts who value quality equipment for camping, backpacking, and wilderness adventures. Our products are designed for:

• Solo adventurers (1 Man tents and gear)
• Small groups (2-6 Man equipment)
• Large groups (10 Man tents)
• Family campers (Family & Campground Tents)
• Backpackers (Backpacking Tents, Mummy Bags)

We serve customers worldwide, excluding certain Asian countries and remote regions due to shipping limitations.

2. User Responsibilities

2.1 Account Security

When creating an account, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized account access

2.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape content or place orders
• Misrepresent your identity or location
• Resell our products without authorization

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However:

• Colors may vary slightly due to monitor settings
• We reserve the right to correct pricing errors
• Some items (like Footprints) are custom-cut for specific tent models

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you and either:

• Offer a comparable alternative
• Cancel the item and refund the applicable amount

4. Ordering & Payment

4.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days
• You’ll receive tracking information when your order ships

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing & Taxes

All prices are in USD and exclude applicable taxes and duties. International customers are responsible for any:

• Customs duties
• Import taxes
• Other fees imposed by your country

5. Shipping & Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Via EMS for orders over $50 (15-25 business days after shipping)

Delivery times are estimates and may vary based on destination and customs processing.

5.2 Shipping Restrictions

We cannot ship to:

• Certain Asian countries
• Remote regions without reliable postal service

If your location is restricted, we will notify you during checkout.

6. Returns & Refunds

6.1 Return Policy

We offer a 15-day return window from receipt of order. To qualify:

• Items must be unused and in original condition
• All tags and packaging must be intact
• Proof of purchase is required

6.2 Return Process

To initiate a return:

1. Email [email protected] with:
   • Subject: “Return/Exchange Request – Order #[Your Order Number]”
   • Product name and reason for return
   • Preferred resolution (refund/exchange)
2. Wait for our approval (1-2 business days)
3. Ship the item to: Adventure Gear Shop Returns, 850 Johnny Lane, Milwaukee, US 53202

6.3 Refund Processing

After we receive and inspect your return:

• Processing time: 3-5 business days
• Refund issued to original payment method
• Original shipping fees are non-refundable

7. Intellectual Property

All content on our website, including:

• Text
• Graphics
• Logos
• Product designs

is the property of Adventure Gear Shop or our suppliers and protected by intellectual property laws. You may not reproduce, modify, or distribute any content without our express written permission.

8. Liability Limitations

8.1 Product Use

Outdoor activities carry inherent risks. Adventure Gear Shop is not liable for:

• Injuries resulting from product use
• Improper equipment setup or maintenance
• Adverse weather conditions affecting product performance

8.2 Website Use

We strive to maintain uninterrupted service but are not liable for:

• Temporary website unavailability
• Technical issues beyond our control
• Data loss or corruption

8.3 Maximum Liability

Our maximum liability for any claim related to our products or services is limited to the purchase price of the item in question.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Wisconsin, USA. Any disputes shall be resolved in the courts of Milwaukee County.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance of the new Terms.

11. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Address: Adventure Gear Shop, 850 Johnny Lane, Milwaukee, US 53202